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Globi

Refund Policy

Last updated: 7 November 2026

1. Scope

This policy applies to the Globi digital document-preparation service operated by TOP SUITE DIGITAL MARKETING L.L.C (Trade Licence 1271067). The fee is: AED 249 per application, or AED 498 for an applicant travelling with a spouse (two applications). It does not apply to embassy/consulate visa fees, visa application centre (e.g. VFS Global) fees, insurance premiums or any other third-party charges, which are paid to those third parties and are governed by their own policies. The total payable is displayed before payment.

2. When preparation starts

There is one cut-off point: the start of preparation. Preparation starts when work begins on the purchased service, including the start of document review or drafting where applicable. Access to an automated tool alone does not necessarily mean that all preparation has been completed. We will notify you in your account, by email or WhatsApp when preparation starts.

  • Before preparation starts: you may cancel and receive a full refund of the service fee.
  • Once preparation has started, or once your documents have been prepared or submitted: a change-of-mind refund may not be available, subject to your statutory consumer rights. You can still request a remedy for an undelivered or defective service.

3. When Globi fails to deliver

Regardless of the cut-off, you will receive a full refund if Globi fails to deliver the service you paid for, for example if we do not deliver your prepared application file, or we cannot provide the service for the destination you selected. We will first offer to correct any error in documents we prepared, free of charge.

A duplicate payment for the same application is always refunded in full.

4. What is not a reason for a refund

  • Visa refusal, delay or any other decision by an embassy, consulate or visa centre. Globi prepares applications; it does not decide them and does not guarantee approval.
  • Missed or unavailable appointments, changes to travel plans or a change of mind after preparation has started may not qualify for a change-of-mind refund, subject to statutory rights and the actual service delivered.
  • Refusals or delays caused by incomplete, inaccurate or non-genuine information or documents you provided.

5. How to request a refund

Send your request with your application reference number to Globi or WhatsApp +971 54 710 9533. We will respond within 3 business days. Approved refunds are issued to the original payment method via the payment gateway within 7 business days of approval; the time for funds to appear depends on your bank or card issuer.

6. Your statutory rights

Nothing in this policy limits any rights you have under UAE Federal Law No. 15 of 2020 on Consumer Protection or other mandatory law.